General Manager.General Department of Organizational Excellence

Opportunity Overview

At the Saudi Commission for Health Specialties (SCFHS), we are committed to advancing health education and regulatory excellence in the Kingdom. As part of our transformation journey and continuous pursuit of institutional excellence, we are seeking a visionary and results-driven General Manager to lead our General Department of Organizational Excellence.

Embedding a culture of high performance, institutional excellence, and strategic by overseeing the design, implementation, and monitoring of frameworks related to performance management, quality assurance, institutional maturity, and continuous improvement—ensuring SCFHS is aligned with national priorities and global benchmarks.

Key Roles & Responsibilities:

• Lead the development and execution of the SCFHS-wide organizational excellence strategy, including performance frameworks, maturity models, and continuous improvement plans.
• Oversee institutional performance management systems, KPIs, and strategic alignment tools to drive results and transparency across all departments.
• Supervise the design and implementation of quality management systems, business process improvements, and operational efficiency initiatives.
• Champion the adoption of institutional excellence models (e.g., EFQM, King Abdulaziz Quality Award) and guide relevant submissions, assessments, and certifications.
• Establish and monitor mechanisms for organizational benchmarking, internal reviews, and capability assessments to ensure SCFHS remains adaptive and innovative.
• Foster a culture of accountability, service excellence, and evidence-based decision-making in alignment with SCFHS’s mission and strategic goals.
• Lead and mentor a high-performing team across performance, quality, and excellence units; enable cross-functional collaboration and development.
• Report regularly to executive leadership on performance insights, risks, and strategic recommendations.

Skills & Requirements:

• Bachelor’s degree in Business Administration, Engineering, Quality Management, or related field.
• Minimum 8 years of progressive experience in organizational excellence, institutional performance, or strategy execution, including at least 5 years in a leadership role.
• Proven experience implementing excellence models (e.g., EFQM, Baldrige, KAQA) and performance management frameworks in government or large-scale organizations.
• Strong command of institutional maturity models, KPI design, and strategic performance monitoring.
• Experience with national and international awards or certifications related to quality, excellence, or organizational development.
• Skilled in business process reengineering, quality assurance systems, and policy deployment.
• Strategic thinker with the ability to lead large-scale transformation and performance initiatives.
• Excellent leadership, communication, and stakeholder engagement skills.
• High level of analytical and decision-making ability, with a focus on impact and outcomes.
• Fluent in Arabic and English (written and spoken).